Help FAQ
Click on the questions to be linked to the answers.
- General
- How can we place an order?
- How can we request a quotation?
- What sets Globalmediapro apart and makes it unique?
- Do we need to register to shop with Globalmediapro?
- Can you provide a quote for the product list we emailed you?
- How do we find products on Globalmediapro?
- Can you send us your price list?
- Can you send us your catalogue?
- Can you supply products not listed on the website?
- Do you sell second-hand equipment?
- How precise is the stock information on the website?
- How can we change an existing Order?
- Can you reduce the Tax Invoice value?
- Why don't you have a call center we can contact?
- How can we get a replacement hard copy of a Tax Invoice?
- We want to place a large order. Can we discuss it in person?
- How can we place an order?
- Shipping
- How can we track the shipment of our order?
- How fast do you deliver?
- To which countries can you deliver?
- Which country do you supply from?
- Can we pick up our order from Globalmediapro?
- Can our courier collect our order from Globalmediapro?
- What should we do if our shipment hasn't arrived as expected?
- How can we ensure that the courier understands our Ship To address?
- What is a Postal code (ZIP code)?
- What is a PO BOX (Post Office Box)?
- What is your schedule for public holidays?
- How do we find the delivery date for a product?
- Manufacturers' restrictions
- How can we track the shipment of our order?
- Guarantee
- Pricing
- Payment
- What forms of payment do you accept?
- What currency should I choose for my payment?
- How can we add credit to our Globalmediapro account?
- How can we use the credit balance in our Globalmediapro account?
- Can someone else pay for our order instead of the Bill To entity?
- Do you accept Purchase Orders?
- Do you accept cash on delivery (COD)?
- What is a Payment Reference?
- What happens if we have paid without the correct payment reference?
- Whats is a correspondent (intermediary) bank?
- What is SWIFT?
- What are BEN, SHA, OUR payment instructions?
- What is MT103 (SWIFT)?
- What is SEPA payment?
- What is LVTS (Large Value Transfer System) in Canada?
- What is an IBAN account?
- What is wire transfer / telegraphic transfer?
- What is MT199 (SWIFT)?
- Can we pay by credit card?
- Can we pay with a credit card over the phone?
- Can we pay in cash at your offices?
- Can we pay using an escrow service?
- Can our bank transfer be lost?
- How can we confirm that you received our payment?
- What forms of payment do you accept?
- Technical
- How to assemble a camera set?
- What are the Compatible Products that we can see on the product page?
- How to find more technical information about equipment?
- What products from your website can be used with NTSC equipment?
- What products from your website can be used with PAL equipment?
- Broadcasting system in my country?
- What is the difference between models with similar names?
- How to choose a camcorder light?
- Batteries and Power
- How to choose batteries and chargers?
- What is a V-Mount battery?
- What is a Li-ion battery?
- How to calculate the required battery Capacity and Power?
- What voltage can a battery provide?
- What can cause a power demand spike?
- What is a power leak?
- How to choose a power adapter for a camcorder, RED camera?
- How to extend the lifespan of Lithium-Ion batteries?
- Summary Table: Globalmediapro V-Mount Batteries and Chargers
- Summary Table: Globalmediapro Gold Mount Batteries and Chargers
- Globalmediapro charger - AC adaptor
- What is a battery capacity?
- What is a Buddy battery system?
- Battery for Red camera
- What is a D-Tap connector?
- Which batteries are compatible with the Arri Alexa?
- How to store a Li-ion battery?
- What is PoE (Power over Ethernet)?
- What makes PoE a popular option for video cameras?
- How to choose batteries and chargers?
- Microphones
- Optical Filters
- What is TBC? Are Time Based Correctors still in use today?
- What are the differences between teleconverters and teleside converters?
- What are differences between large and small camera sensors?
- Video Tripods
- Conference Cameras
- Cables and Extenders
- How to assemble a camera set?
- Security
- What information does Globalmediapro store about customers?
- How is your online site encrypted?
- Does Globalmediapro store credit card details?
- If your login (email) and password are stolen, is there a risk of loss?
- Why can Globalmediapro not accept payment details for refund by email?
- Does Globalmediapro send unsolicited emails?
- What information does Globalmediapro store about customers?
- Troubleshooting
- Why can't we log in to our account?
- How can we restore our password?
- Why do we sometimes lose our Shopping Cart content?
- Why is the Proceed to Checkout not working?
- Why can I only add one product to the Shopping Cart?
- Why does the Order show a long Estimated Delivery Time for a product marked In Stock?
- Why can't we see our order details on the Orders page?
- How can we improve our slow connection to the Globalmediapro website?
- Is Globalmediapro website compatible with the Opera Mini browser?
- Why can't we log in to our account?