Depending on the information received by our bank along with the payment, we may or may not be able to safely allocate such payment to your order.

If your payment does not appear on the Payments page within 3 working days, please contact us, indicating the paid amount, currency, payment date, your bank SWIFT code, and the actual reference used for the payment.

You can also instruct your bank to send an MT199 SWIFT message to our bank, requesting a change to the payment reference. Your bank may charge you a fee for this.

To avoid such complications, please always ensure you pay with the correct Payment Reference.